About Behind The Scenes Home Inspections
Behind The Scenes Home Inspections was established in 2004 by Troy and Melanie Gailey. As co-founders of the company Troy and Melanie both share a deep commitment to our core founding business principles of honesty, integrity, and the desire to provide an unbeatable customer experience to those in need of our services. Even after helping thousands of clients over the years, we still treat each client like our first, and each inspection like it's our mother buying the home. As the team has grown over the years, we strictly only employ those people that share those core values. Our employees share that same motivation to provide an unbeatable customer experience. Today our growing team of highly trained, talented and passionate inspection and customer service professionals, work together to meet our mission statement: Helping Utah families find and improve healthy, safe and comfortable homes.
The company was founded to be the best, to pioneer new practices, to always improve our client's experience and the thoroughness of their home inspection.
We were one of the first companies to offer electronic inspections reports.
One of the first to provide reports with zoom-able photos.
One of the first to offer video in reports.
The first in Utah to offer real-time online scheduling for convenience.
We pioneered the use of INFRARED thermal scanning with home inspections in Utah because we felt a need to find out more about what is hidden under the surface of the walls, floors and siding.
One of the first inspection firms in Utah to create an truly informative and useful website with our fees, scheduling, report access and a wealth of knowledge.
We are one of the very few inspection firms that offers service across the entire Wasatch Front (Ogden to Sataquin, Tooele to Park City).
With integrity and high family values being the very core of our company, we strive to help everyone make confident, informed, fact-based decisions about the quality and safety of the place they call home for their families. With unmatched thoroughness, talent and customer service we continue to as a highly valued and respected asset in all the communities we serve.
Our Valuable Team Members
Troy has a background as a Home Inspector since 2004. He also has backgrounds in electrical repair and a history in customer service and management. He has always had an ability to learn quickly, fix about anything broken, and has a jack-of-all trades skill set. His perfectionist type personality and attention to detail has allowed him to excel in the home inspection industry and in training other team members.
Troy enjoys the outdoors, camping, mountain biking, hiking, golfing (and about anything else outdoors you can imagine outdoors) and traveling along side his wife Melanie and 3 boys.
Owner, Certified Master Inspector
InterNACHI Certified Profesional Home Inspector, INFRARED Certified Thermographer, InterNACHI Indoor Air Quality Certified in Mold and Radon Testing, ESA Certified Mold Inspector
Melanie has a background in the legal field, customer service and as a domestic engineer (mother and housewife). She is highly valuable to the company with her strong intuition and natural sense of business. One of the many reasons BTS Home Inspections has grown so successfully is due to her insightful outlook and ability to envision business growth. As owners, Melanie and Troy consult together often on ways to improve our customers experience and satisfaction.
Melanie also enjoys the outdoors, camping, mountain biking, golfing, volleyball, traveling, and precious family time with Troy and their 3 boys.
Owner, HR & Team Catalyst
Oscar has a background in construction throughout much of his life. He joined our team after relocating from Southern California where he worked for a large home inspection firm. Oscars excels as a home inspector due to his immense knowledge of homes, his incredible people skills, and his passion for hard work. He receives constant praise and customer reviews for his unmatched customer service talents. He is always willing to go the extra mile for his clients.
Oscar Carrillo (Also speaks Spanish)
InterNACHI Certified Professional Home Inspector, INFRARED Certified Thermographer, InterNACHI Indoor Air Quality Certified in Mold and Radon Testing, Licensed General Contractor
Bottom Line: Experience Matters!
With over 15 years of experience, as well as our team members many qualifications and certifications, the staff at BTS Home Inspection will provide the expertise that you need, the thoroughest home inspection possible and the excellent customer service that you deserve. We pride ourselves in being the best value for you home inspection dollar. of course there are slightly cheaper inspectors out there...if you're looking for a cheap inspection, or a lesser experienced professional.